A web service level agreement (WSLA) is a standard for monitoring compliance with web services according to the service level agreement. It allows authors to indicate performance metrics assigned to a web application, desired performance goals, and actions to perform if performance is not achieved. A Service Level Contract (SLA) is an obligation between a service provider and a customer. Specific aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user.  The most common component of ALS is that services are provided to the client in accordance with the contract. For example, internet service providers and telecommunications companies will generally include service level agreements under the terms of their contracts with customers to define service levels of service level sold in plain language. In this case, ALS generally has a medium-time technical definition between errors (MTBF), average repair time or average recovery time (MTTR); Identifying the party responsible for reporting errors or paying royalties; Responsibility for different data rates throughput; Jitter; or similar measurable details. The service received by the customer as a result of the service provided is at the heart of the service level agreement. Service level agreements can contain many service performance metrics with corresponding service level targets. A common case in IT services management is a call center or service desk. Among the metrics generally accepted in these cases are: SLAs often include many components, from the definition of services to the termination of the contract.  In order to ensure rigorous compliance with ALS, these agreements are often designed with specific lines of demarcation and the parties concerned must meet regularly to create an open communication forum. Rewards and penalties that apply to the supplier are often set.
Most ALS also leave room for regular (annual) revisions to make changes.  Service level agreements are also defined at different levels: the buyer agrees to accept and keep the software and documentation confidentially under license. The purchaser undertakes to take, by order, agreement or other means, with the staff of the purchaser or agent or any other person authorized to access licensed software and documentation, to take appropriate steps to inform these employees, agents or other persons who may contact him of the confidentiality of the software and documentation; and to fulfill its obligations under this software license with respect to the use, copying and protection and security of licensed software and documentation. Uptime is also a common metric that is often used for data services such as shared hosting, virtual private servers and dedicated servers. General agreements include network availability percentage, operating time, number of planned maintenance windows, etc. The license of the software and the rights granted by the seller to the buyer under this file are for the personal buyer. Licensed software and documentation cannot be sub-conceded, transferred or loaned to third parties without the Vendor`s express written consent, except that the purchaser may transfer the software and documentation granted in connection with the resale of flight equipment or test devices provided by the Seller in which the licensed software and documentation are installed or used. Such a transfer authorization is conditional on the resale or transfer of the Buyer`s agreement to use and protect the software and documentation granted under the same conditions or conditions as in this software license.
Viajes Bojorquez 2015 Diseño y Desarrollo por Hydis